When you use our e-mail system to tell a friend or refer a friend, all the below rules apply. We will send the information that you requested to the specified third party, with an option to unsubscribe if they want.

Occasionally, we may send you offers or product news by email that we feel you may be interested in if you have signed up for our newsletters. Should you not want to receive these in the future just go to My Account on ShoppersLighting.com to manage your preferences. You may also opt out at any time from the email you receive.

Any changes in policy will be posted on our website and can change without notification at any time. Our new policies will replace old ones and apply to all users.

We value your business and as such respect your privacy. There is certain information that we need to know so that we can process your order. Your name, credit card billing address, credit card number, credit card expiration date, email address, mailing address, and telephone number. You can rest assured that we never sell or rent this information to third parties. However when you shop with us you do agree that we can use this information for our own marketing purposes. We keep your personal information safe with superior Secure Sockets Layer (SSL) technology on our secure server. This encrypts your information so that others cannot see it. When you see in the left hand corner of your browser an unbroken key or closed lock you know that your information is secure. The URL will also read HTTPS instead of HTTP.

Your billing information and credit card information cannot be seen or read as it travels to our ordering system. A trusted third party financial institution handles credit card transactions. They use your personal information and billing information only for verification purposes.

When you use our site you agree to the use and collection of this information. Any changes in privacy policy will be posted here on this page for you to view. This means that you will always know all about the information we collect, how it is used, and the circumstances that would allow us to disclose this information.

Although we try to keep all our listed items in stock sometimes we sell out of popular items. If this happens we will notify you by e-mail as soon as possible through your order status emails. You can then decide to cancel or go ahead with the order. Out of stock items are never charged to your card as items will only be charged when they are shipped.

Your shipment is delivered to you as soon as possible. Depending on your location, standard delivery normally takes 1-10 business days. This is pending credit card approval.

We use UPS ground for all regular orders. The charges are based on weight, and size of the item plus delivery destination. Orders over $50 are free to the lower 48 states. If an item is over-sized or requires special handling, additional fees may apply.

If an item is heavy we will use a standard freight delivery. You will find this cost effective and reliable. You will receive your order within 2-3 weeks. Delivery is done within business hours between Monday and Friday. A delivery appointment will be arranged by phone with you by a freight company representative. If you live in a remote area or have some unusual requirements there can be some extra charges.

For an additional charge we can rush your order. Overnight, 2nd, 3rd day delivery is available. This should be arranged by phone 1-877-323-7950 if you need your order in a hurry. You will always be notified about additional costs.

UPS and express orders cannot be sent to P.O. Boxes without special instructions and follow up for security reasons (please add a note in your order area). We would rather only deliver to physical locations to help ensure that your product is handled properly.Shipping to other locations is at the customer's own risk.

Sales tax is applicable if you are a resident of the following states: Virginia, Maryland, or Washington D.C . There is no sales tax purchased from other locations.

For any changes and cancellations please try to contact us the same day you make the order at the customer service number 1-877-323-7950.

Many orders will ship the same day and once the order is shipped we cannot cancel or change the order. Our customer service hours are 9:00am to 5:00pm EST - Monday through Friday. Or you can use our simple email form by clicking Contact Us - Please note that most orders ship within 1-14 business days.

Although we take every precaution to ensure the safety of your purchase, sometimes damage does occur. If your order is damaged we will replace it as soon as possible. Please make sure you contact us within 24 hours of your delivery and remember to keep all packing materials and boxes. Call us at 1-877-323-7950 or e-mail us here during our regular customer service hours (9:00am to 5:00pm EST - Monday through Friday

Tracking an order is easy and convenient with our check your Order Status page. Enter your order number, which will be in your confirmation e-mail and click the search button. It will take 24 hours for your order tracking to update. Additionally you can also check at the UPS site. The UPS tracking number will be in your confirmation e-mail. All orders, unless specified will be sent UPS ground. If you have any questions please call us at 1-877-323-7950. You may also check the status in My Account on the website by entering your order number. Emails are additionally sent anytime your status changes until all items are shipped.

Before you contact us about delays in receiving your shipment please take into consideration these two points:

1. We cannot ship your item until the credit card has been approved
2. UPS can only deliver within business hours Monday-Friday, excluding holidays.

We value your concerns about privacy and security. We use SSL (Secure Sockets Layer) software from Thawte to encrypt sensitive information in your Account Area. 

We do not store any credit card information. Your credit card transactions take place on USAePay. Since every single payment form is hosted on the USA ePay secure servers, each one is automatically secured by the SSL certificates on these servers. The form also supports another layer of security with an MD5 encrypted hash that prevents vandals from misusing your merchant's form on a different website.
 
Along with the basic site encryption, the forms collect all the credit card data; not ShoppersLightiing.com. Since the USA ePay forms collect the data, and they are hosted on the USA ePay servers, they automatically fall under USA ePay's PCI DSS compliance. The servers are also reliable in up-time so merchants don't have to worry about their payment form ever being down and unavailable.

This in fact makes our site safer to shop with than your local restaurant or stores. It can be used with most of the standard browsers. Update your browser for the most secure shopping experience always. We also employ 3rd party security at all times.

We guarantee you safe shopping. This means that you are protected if anyone gets your credit card information and perpetrates credit card fraud. The Fair Credit Billing Act allows your bank to hold you liable for up to $50 of the purchase. If this happens to you, ShoppersLighting.com will cover up to $50. They will do this if the charge occurred through a purchase made on the secure server and it is not your fault. You must always notify your credit card company as soon as possible if there is ever a fraudulent charge on your card.

A Cookie is a small piece of data that is stored on your computers hard drive. We use cookies to allow you to retrieve some data that you have stored on our site. For example in "My Wish List", cookies are used to retrieve data about lighting products that you have saved in your Wish List. In the "Help" section on the toolbar of most browsers are instructions on how to remove cookies or how to stop your browser from accepting more cookies. Cookies will aid you in getting the most out of the ShoppersLighting.com site.

We occasionally do use third party advertisers to advertise on our site. They will sometimes use cookies to track their ad. The information the collect are completely anonymous and will not be related to you. We have signed a contract with them not to share information they may have gathered with any other company.

We do respect your privacy and if you do not want to participate in this activity then you can select an opt out cookie. You can get answers to your questions regarding this matter or choose to opt out after receiving your ShoppersLighting registration email. As long as you do not delete your cookies it will remain on your computer.

Satisfaction Guarantee:
 

Satisfaction is number one with us. If you are not satisfied with your purchase (except for Sales items) for any reason you have the option to return the items within 30 days of receiving it. We cannot accept any returns after 30 days. Please check all items carefully when you receive them.
 

Here are the directions for returning purchases:
 

Online purchases returns:
 

Returns will be accepted anytime within the 30-day period. Exceptions to this are Sales & Clearance items, installed or altered fixtures cannot be returned in addition to Sales and Clearance items, which are final and cannot be returned.
 

After we have inspected the items the cost of the item will be refunded plus taxes. We do not refund shipping fees. Freight purchases have a $99 pick up fee deducted from the return, when it is processed.

Please call us at 1-877-323-7950 or e-mail us at the following  Contact Us to be sure that your return is processed quickly. Customer service hours are 9:00am to 5:00pm - Monday through Friday EST. A customer service representative will give you a Return Authorization Number and instructions for returning the purchase to us. We cannot accept returns without this number.
 

Directions for returning a purchase are as follows: on the preprinted return address form write the Return Authorization number. Complete the return form and put it in with the items. You must enclose a copy of your receipt. Put the address sticker on the outside of the box.
 

When we receive the package we will then credit you with the amount of purchase and tax. The money will be returned to the same method of payment that you originally used to pay for it. Shipping fees will be deducted. Returns must be returned in the original packing and condition.  
 

You can get a Returns form by contacting us here  Contact Us if you misplaced your original one that came in your package.

You will not need a Return Authorization Number to return items to our physical location (Dulles Electric Supply Corp. in Sterling VA). However you will need the following information:

• Confirmation e-mail print out. We cannot accept returns without this. 
• The item you need to return, with its original packing 
• The credit card that was used to purchase the item 
• The completed return form that came with your order.

What is your refund policy?

In order for you to get credit, you will need to return your items within 30 days. The credits will be returned to the card you used for your purchase. The credit can take up to 2 billing cycles to show up on your statement.

For returns from overseas please e-mail us at  Contact Us for help. Please include your credit card information and invoice. Our customer service hours are 9:00am to 5:00pm EST - Monday through Friday.

ShoppersLighting.com guarantees the lowest prices as a premium online specialty home shopping dealer, and we do everything in our power to ensure that you're getting the lowest possible price for your purchase. That's why we offer our Low Price Guarantee.
If you find a lower advertised price (including shipping, handling and taxes if applicable) on the same item(1), simply let us know and we'll gladly meet that price and issue you a refund for the total difference!
The items must meet the following criteria to qualify:
    •    The product is in stock and available for immediate shipment from the competitor.
    •    The product is not a close out, discontinued or clearance item.
    •    The advertised price is from an authorized U.S. retailer (2) (online or offline).
    •    The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
    •    The Low Price Guarantee cannot be applied to previous orders, it only applies to new orders or to open quotes. No refunds will be given once your order is placed.

To place your order or inquire regarding a price Guarantee, please call us toll free at (877) 323-7950 or contact us through our Product Specialist. Before contacting us, please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.

Additional Terms & Conditions
The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing. Sorry, no dealers please. Offer does not apply to items other than lighting fixtures.

(1) "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.

(2) ShoppersLighting.com reserves the right to determine which offers are from authorized retailers. In the event that ShoppersLIghting.com determines that the competitor's offer does not qualify for the Low Price Guarantee, you will be notified within 30 days.


Swarovski® Crystal, founded in Wattens, Austria in 1895, is the world leader in precision cut crystal. This dazzling crystal accounts for the stunning radiance of the Schonbek Geometrix® designs.

Tip: Schonbek Product numbers ending in "S" are 
STRASS® and ending in "A" are SPECTRA®
 

STRASS® Swarovski®: Considered the finest crystal in the world, STRASS® Swarovski® Crystal is machine cut and polished to achieve perfect optical clarity, razor-sharp faceting and unique spectral brilliance. Lead content is in excess of 30 percent. An invisible coating on each crystal makes STRASS® Swarovski® Crystal easier to clean.

 
SPECTRA® Swarovski®: SPECTRA® Swarovski® is a line of precisely cut and polished clear crystal. Offers the high quality of Swarovski® at a price that reflects excellent value.